Return & Replacement Policy
At Coverwala, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with a clear and fair return and replacement policy.
1. Eligibility for Returns
- Items must be returned within 7 days from the date of delivery.
- Products must be unused, undamaged, and in their original packaging.
- A valid proof of purchase (invoice/bill) must be provided.
2. Conditions for Replacement
- If the product delivered is defective, damaged, or incorrect, you are eligible for a replacement.
- Replacement requests must be raised within 7 days of delivery.
- Photographic evidence of damage or defect may be required.
3. Non-Returnable Items
- Used or tampered products.
- Products returned without original packaging.
- Customized or modified covers.
4. Return Process
To initiate a return or replacement:
- Contact our customer support at [info@coverwala.infol/9336277482].
- Provide your order ID, reason for return, and photos (if applicable).
- Our team will review your request and arrange a return pickup or guide you on next steps.
5. Refunds
- If eligible, refunds will be processed to your original payment method within 7–10 business days after the returned item is received and inspected.
- Shipping charges (if any) are non-refundable.
6. Contact Us
If you have any questions about our return policy, please contact us at [info@coverwala.info] / [9336277482].